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Sarah Ben Amor Professor Sarah Ben Amor and M.Sc. candidate Amal Alghamdi will evaluate the use of Business Process Management (BPM) tools to improve clinical handover processes for cardiology patients in a project funded by the IBM Centre for Business Analytics and Performance (CBAP).

The research aims to investigate gaps in the clinical handover processes in a way that will help healthcare organizations enhance the quality of their patient flow. The data will be collected at the Montfort Hospital in Ottawa using qualitative methods: participant observation, interviews with physicians and care providers from both sides of the handover process (e.g., the cardiology unit and community care unit and/or the patient’s home), and evaluation of patient handover tools. The findings will be used to model the handover process using BPM methodologies with the aim of understanding the communication and information exchange between both units.

This project will receive $5,000 from the IBM Centre for Business Analytics and Performance, which aims to stimulate research and curriculum development in the domains of Business Analytics (BA), Business Intelligence (BI), and Performance Management (PM).

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