Dr. Ben Ayed joined the Telfer School of Management in 2019 as an Assistant Professor in Marketing. He earned a Ph.D. in Administration from HEC Montréal, an M.Sc. from the same university and completed his postdoctoral studies in Quantitative Psychology at McGill University. Dr. Ben Ayed is multilingual (fluent in English, French and Arabic with working knowledge of Italian). He worked for several years at The Canada Research Chair in the Management of Employee Commitment and Performance and was part of the Performance Measurement Center of Expertise of the Canada Revenue Agency right before joining Telfer’s faculty.
Dr. Ben Ayed’s main research interests focus on service failure and measurement. He is extensively interested in integrating theories and concepts from other research areas, such as Social Psychology and Organizational Behaviour into marketing frameworks to gain further understanding of the consumer-service provider interaction. His research has been published in journals such as Journal of Service Marketing, Journal of Organizational Behavior, Human Relations, The Leadership Quarterly, and Journal of Occupational and Organizational Psychology.
|2009||HEC Montreal||Scholarship Ph.D. program||P||O||PI||$ 4,750|
|2008||HEC Montreal||Scholarship Ph.D. program||P||O||PI||$ 5,000|
|2007||HEC Montreal||Scholarship Ph.D. program||P||O||PI||$ 7,500|
*Purpose = C: Contract (R and D), E: Equipment Grant, R: Research Grant, S: Support Award, P: Pedagogical Grant, O: Other, U: Unknown
**Type= C: Granting Councils, G: Government, F: Foundations, I: UO Internal Funding, O: Other, U: Unknown
Role: PI = Principal Investigator, Co-I = Co-Investigator, Co-PI = Co-Principal Investigator