Ahmed Khalil Ben Ayed

Assistant Professor

Master (ESC Tunis), M.Sc. (HEC), Ph.D. (HEC), Post Doctoral (McGill)

Location: DMS 5120
Telephone: 613-562-5800 x 4788

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Biography

Dr. Ben Ayed joined the Telfer School of Management in 2019 as an Assistant Professor in Marketing. He earned a Ph.D. in Administration from HEC Montréal, an M.Sc. from the same university and completed his postdoctoral studies in Quantitative Psychology at McGill University. Dr. Ben Ayed is multilingual (fluent in English, French and Arabic with working knowledge of Italian). He worked for several years at The Canada Research Chair in the Management of Employee Commitment and Performance and was part of the Performance Measurement Center of Expertise of the Canada Revenue Agency right before joining Telfer’s faculty.

Research Interests

Dr. Ben Ayed’s main research interests focus on service failure and measurement. He is extensively interested in integrating theories and concepts from other research areas, such as Social Psychology and Organizational Behaviour into marketing frameworks to gain further understanding of the consumer-service provider interaction. His research has been published in journals such as Journal of Service Marketing, Journal of Organizational Behavior, Human Relations, The Leadership Quarterly, and Journal of Occupational and Organizational Psychology.

Research Areas

Consumer Behavior Development of measures Organizational Behaviour Research methods

Teaching Areas

Consumer Behaviour Marketing Research methods Service Marketing

Publications during the last 7 years

Papers in Refereed Journals

Ben Ayed, A.K. and Vandenberghe, C. 2019. Role stressors and prosocial performance: The effect of emotional exhaustion and job engagement. Le travail humain, 82(4): 264-281.
Vandenberghe, C., Panaccio, A., Bentein, K., Mignonac, K., Roussel, P. and Ben Ayed, A.K. 2019. Time-based differences in the effects of positive and negative affectivity on perceived supervisor support and organizational commitment among newcomers. Journal of Organizational Behavior, 40: 264-281.
Lapointe, E., Vandenberghe, C., Ben Ayed, A.K., Schwarz, G., Tremblay, M. and Chênevert, D. 2019. Social Comparisons, Self-Conceptions, and Attributions: Contingencies in Leader-Member Exchange Relationships. Journal of Business and Psychology, 35: 381-402.
Ben Ayed, A.K. and Vandenberghe, C. 2018. Job engagement, organization-based self-esteem, and career satisfaction: A prospective study. Psychologie du travail et des organisations, 24(2): 203-218.
Ben Ayed, A.K. and Vandenberghe, C. 2018. Feedback-seeking behavior and job performance: The moderating effect of goal orientations. Psychologie du travail et des organisations, 24(3): 294-308.
Guerrero, S. , Chênevert, D., Vandenberghe, C., Tremblay, M. and Ben Ayed, A.K. 2018. Employees’ psychological empowerment and performance: how customer feedback substitutes for leadership. Journal of Services Marketing, 32(7): 868-879.
Ben Ayed, A.K. and Vandenberghe, C. 2017. The moderating role of goal orientations in the relationship between job scope and organizational commitment. Psychologie du travail et des organisations, 23(1): 29-42.
Donia, M.B.L., Johns, G., Raja, U. and Ben Ayed, A.K. 2017. Getting credit for OCBs: potential costs of being a good actor vs. a good soldier. European Journal of Work and Organizational Psychology, 27(2): 188-203.
Tillou, C. , Ben Ayed, A.K., El Akremi, A. and Vandenberghe, C. 2015. Mentoring in the Management Consulting Industry: A lever for Loyalty-Building or a Source for External Opportunities? Management International, 20(1): 67-77.
Zargar, M.S., Vandenberghe, C., Marchand, C. and Ben Ayed, A.K. 2014. Job scope, affective commitment, and turnover: the moderating role of growth need strength. Journal of Occupational and Organizational Psychology, 87(2): 280-302.
Panaccio, A., Vandenberghe, C. and Ben Ayed, A.K. 2014. The role of negative affectivity in the relationships between pay satisfaction, affective and continuance commitment and voluntary turnover: A moderated mediation model. Human Relations, 67(7): 821-848.
Landry, G., Vandenberghe, C. and Ben Ayed, A.K. 2014. Supervisor Commitment to Employees: Does Congruence among Supervisors’ and Employees’ Perceptions Matter? Leadership Quarterly, 25(5): 885-900.

Funded Research during the last 7 years

Funded Research during the last 7 years
From-To	Source	Title	*	**	Role	Amount
2011	SSHRC	Les effets négatifs de l'engagement organisationnel normatif: Test d'un modèle de modération médiatisée	R	C	PI	$ 75,523
2009	HEC Montreal	Scholarship Ph.D. program	P	O	PI	$ 4,750
2008	HEC Montreal	Scholarship Ph.D. program	P	O	PI	$ 5,000
2007	HEC Montreal	Scholarship Ph.D. program	P	O	PI	$ 7,500

LEGEND:

Role
PI = Principal Investigator | Co-I = Co-Investigator | Co-PI = Co-Principal Investigator

Areas of Strategic Impact

Thriving Organizations and Societies