Michael Mulvey
- Location
- DMS 5147
- Telephone
- 613-562-5800 x 4571
This email address is being protected from spambots. You need JavaScript enabled to view it. - Website
- sites.google.com/site/profmulvey/
Biography
Dr. Mulvey is an Associate Professor of marketing at the University of Ottawa’s Telfer School of Management and a member of the LIFE Research Institute. He is a two-time finalist for the University of Ottawa Award for Excellence in Teaching and was nominated for TVOntario's 2010 Best Lecturer Competition. Previously, he held research and teaching positions at Rutgers (1996-2002, 2005-2006), Penn State (1993-1996), and the Bucharest School of Management (since 2006). At Rutgers, Dr. Mulvey was named GE Teaching Fellow in 2000 for his innovative use of technology in the classroom, and he was a three-time finalist for the Paul Nadler Award for Teaching Excellence and a finalist for the Thomas H. Mott Teaching Excellence Award.
Research Interests
Dr. Mulvey's research focuses on how products, brands and behaviours gain personal relevance to consumers. He is an expert in using qualitative research methods and text analytics to uncover how customers think, especially the impact that meanings have on decision-making. His academic interests include perceived value, brand positioning, visual rhetoric, ageing and quality of life, and advice-giving and advice-taking in online forums. His research is published in diverse journals, reflecting his versatile mixed-methods approach. These journals span marketing areas, including Advances in Consumer Research, Industrial Marketing Management, Innovative Marketing, International Journal of Research in Marketing, Journal of Retailing, Journal of Public Policy and Marketing, and Qualitative Market Research, and cross-disciplinary fields like F1000Research, Frontiers in Public Health, The Gerontologist, Journal of Leisure Research, and Journal of Travel Research.
Professional Experience
Dr. Mulvey has served as an expert witness and consultant on various marketing, consumer behaviour, branding, and advertising issues. Past clients include Bank of America, Corporation for Public Broadcasting, Harrah's Casino, Hilton Hotels, Motorola, New York State, Panasonic, ShopRite Supermarkets, Toyota, and United Way. He has also provided expert testimony to the Ontario Superior Court of Justice, Superior Court of Quebec, Federal Court of Canada and Competition Bureau Canada regarding brand confusion, trademark infringement and price deception. He has presented his work at many international conferences and often shares his expertise as a commentator in the media.
Publications during the last 7 years
Papers in Refereed Journals
- Lever, M., Mulvey, M.S. and Elliot, S. 2024. A typology of residents' travel safety perceptions and border hesitancy during a crisis. Journal of Vacation Marketing, 0(0).
- Mulvey, M.S., Elliot, S. and Lever, M. 2024. Destination resiliency and a global shift to staycations. Tourism Analysis, (In Press).
- *Oostlander, S., *Joanisse, C., Mulvey, M.S., Fraser, S., Lagacé, M., Bélanger-Hardy, L., ... and O'Sullivan, T. 2024. Occupational participation among older adults in a pandemic: An occupational therapist’s perspective. Canadian Journal of Occupational Therapy, (In Press).
- Lam, J.*, Mulvey, M.S., Robson, K. and Pitt, L. 2023. Culture uncovered: B2B salesforce job reviews as windows into corporate values. Journal of Business and Industrial Marketing, 39(5): 1077-1091.
- Krishnamurthy, P., Mulvey, M.S., Gowdar, K. and et al. 2023. Drivers of vaccine hesitancy among vulnerable populations in India: A cross-sectional multi-state study. Frontiers in Public Health, 11(1177634): 1-11.
- Ménard, A.*, O'Sullivan, T., Mulvey, M.S., Belanger, C. and Fraser, S. 2023. Perceptions of hospital care for persons with dementia during the COVID-19 pandemic: A social media sentiment analysis. The Gerontologist, 64(7).
- Mulvey, M.S., O'Sullivan, T. and Fraser, S. 2023. Upholding dignity during a pandemic via Twitter. F1000Research, 12(183): 1-14.
- Lam, J., Mulvey, M.S. and Robson, K. 2022. Looking through the Glassdoor: The stories that B2B salespeople tell. Industrial Marketing Management, 105(August): 478-488.
- Brown, T., Caruana, A., Mulvey, M.S. and Pitt, L. 2021. Understanding the Emotions of those with a Gambling Disorder: Insights from Automated Text Analysis. Journal of Gambling Issues, 47: 121- 142.
- Mulvey, M.S., Lever, M. and Elliot, S. 2020. A Cross-National Comparison of Intra-Generational Variability in Social Media Sharing. Journal of Travel Research, 59(7): 1204-1220.
- Goethals, L., Barth, N., Hupin, D., Mulvey, M.S., Roche, F., Gallopel-Morvan, K. and Bongue, B. 2020. Social Marketing Interventions to Promote Physical Activity Among 60 Years and Older: A Systematic Review of the Literature. BMC Public Health, 20(1312): 1-11.
- Pitt, C., Mulvey, M.S. and Kietzmann, J. 2018. Quantitative Insights from Online Qualitative Data: An Example from the Healthcare Sector. Psychology and Marketing, 35(12): 1010-1017.
- Gengler, C.E. and Mulvey, M.S. 2017. Planning Pre-launch Positioning: Segmentation via Willingness-to-Pay and Means-End Brand Differentiators. Journal of Brand Management, 24(3): 230-249.
Chapters in Books
- Mulvey, M.S., Wernaart, B. and Nader, B.*. Crowdsourced views on consumer misbehaviour in service encounters: Know your rights!. In Applied Human Rights. The Netherlands: Wageningen Academic Publishers, 2023, (In Press).
- Mulvey, M.S., Padgett, D. and Lever, M. Sustaining Travel Dreams in Retirement: Guidance at the Crossroads. In Well-Being in Older Life: The Notion of Connected Autonomy. London, UK: Routledge, 2023.
Invited Contributions and/or Technical Reports
- Garcia, L., Mulvey, M.S., *Primossi, V., *Chiarelli, A. and Robitaille, A. 2024. "An analysis of Canadian airport services and programs for people living with dementia and their travel companions", (p. 33).
- Mulvey, M.S., Garcia, L. and *Primossi, V. 2024. "Trajectories to well-being in air travel: Insights from a netnography for persons living with dementia", (pp. 39).
- Mulvey, M.S., Garcia, L., *Hajela, P. and *Primossi, V. 2023. "Advances in service marketing: A systematic literature review", (p. 16).
- Mulvey, M.S., *Primossi, V., *Chiarelli, A., Garcia, L. and Robitaille, A. 2023. "Online availability and accessibility of airport-based programs", (31 pp.).
- Garcia, L., Mulvey, M.S. and *Primossi, V. 2022. "Age-inclusive air travel: Information paper", (5 pp.).
- *Primossi, V., Mulvey, M.S. and Garcia, L. 2022. "Air travel experience and passengers living with dementia: A comprehensive literature review for Canada", (32 pp.).
- Garcia, L., Mulvey, M.S. and *Primossi, V. 2022. "Air travel experience of passengers living with cognitive impairment or dementia", (28 pp.).
- Gillis, M., Rabheru, K., Bélanger-Hardy, L., Garcia, L., Lagacée, M. and Mulvey, M.S. 2020. "Protecting Human Rights During and After Covid -19: Challenges to the Human Rights of Older People in Canada, A Report to the UNHRC by International Longevity Centre Canada", December.
Funded Research during the last 7 years
| From-To | Source | Title | * | ** | Role | Amount |
|---|---|---|---|---|---|---|
| 2023-2025 | National Research Council Canada (NRC) | D-AIRing to Improve Air Travel for Passengers Living with Dementia | R | G | PI | $ 124,556 |
| 2023-2025 | Institut national du cancer (INCa) (France) | TARéSo-Pil – Tobacco and Alcohol Products on Social Networks | R | G | Co-I | $ 217,343 |
| 2023-2024 | Transport Canada | Canadian airport services and programs for people living with dementia and their travel companions | C | G | PI | $ 39,980 |
| 2022-2025 | Public Health Agency of Canada (PHAC) | Stronger Together: Making Ottawa and Renfrew County Dementia Inclusive | R | G | Co-I | $ 693,296 |
| 2022-2024 | Social Sciences and Humanities Research Council (SSHRC) | 'They say that I'm vulnerable': older adults' perceptions of disaster resilience and pandemic-related media discourse | R | C | Co-A | $ 191,977 |
| 2022-2023 | Ministry for Seniors and Accessibility | Dementia Inclusive Business Strategies (DIBS) | R | G | Co-I | $ 25,000 |
| 2022-2023 | RTOERO Foundation | Stronger Together: Making Canada Dementia Inclusive | R | F | Co-I | $ 50,000 |
| 2022 | Telfer School of Management Conference Presentation Support Grant | Vantage Points on Consumption Constellations | S | I | PI | $ 411 |
| 2021-2022 | Transport Canada | Canadians D-AIRing to Travel: Air Travel and Passengers Living with Dementia | C | G | PI | $ 39,750 |
| 2021 | Mathematics of Information Technology and Complex Systems (MITACS) | Mitacs Business Strategy Internship (BSI) | C | G | Co-A | $ 10,000 |
| 2021 | Telfer School of Management | A Netnographic Approach to Identifying the Barriers that Persons with Dementia and their Air Travel Companions Face | R | I | PI | $ 10,000 |
| 2017-2018 | Destination Canada – TTRA (Canada) Tourism Research grant | Keep Exploring, Sharing and Tweeting: Connecting Millennials, Social Media and Destination Canada’s Brand | R | G | PI | $ 10,000 |
LEGEND:
*Purpose
C: Contract (R and D) | E: Equipment Grant | R: Research Grant | S: Support Award | P: Pedagogical Grant | O: Other, U: Unknown
**Type
C: Granting Councils | G: Government | F: Foundations | I: UO Internal Funding | O: Other | U: Unknown
Role
PI = Principal Investigator | Co-I = Co-Investigator | Co-PI = Co-Principal Investigator
