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Lessard, Lysanne

Lessard, Lysanne

Assistant Professor
M.Sc. (Téluq - Université du Québec à Montréal (UQAM)), Ph.D. (Toronto)
DMS 6120
613-562-5800 x 2468
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Lysanne Lessard received a Ph.D. in Information Systems from the University of Toronto's Faculty of Information. She also holds a Master's degree in Information Technology (M.Sc.) from Téluq - Université du Québec à Montréal (UQAM), and a B.A. in Communications from UQAM.

Professor Lessard's studies have been funded by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec - Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS). She currently holds a grant from the Natural Sciences and Engineering Research Council of Canada (NSERC). Her many scholarly publications include the chapter article "Service Systems Design: An Intentional Agent Perspective", published in 2013 in Human Factors and Ergonomics Manufacturing & Service Industries, 23(1), 68-75, with co-author Eric Yu.

Research interests

Professor Lessard's research centres on service design. In particular, her research is focused on producing new models and methods for the design, transformation, and evaluation of knowledge-intensive services such as professional services, research and development services, and healthcare services. The ability of these services to create innovation and value is not being maximized because current service design approaches do not adequately factor in their unique characteristics. It is thus important to create new models and methods able to lead to processes and information and communication technologies (ICT) that are aligned with the functioning, actors, and context of knowledge-intensive services.


Professor Lessard coordinates and teaches various undergraduate courses in Management Information Systems. She also teaches in the French and English MBA programs, as well as in the Telfer MBA at Metz program. She will be teaching in the Health Systems Management stream as part of the new Ph.D. program.

Research Areas
  • Analysis and design of information systems
  • Conceptual modeling
  • Design science research
  • Health systems
  • Knowledge-intensive service systems
  • Requirements engineering
  • Service systems design and engineering

Publications during the last 7 years

Chapters in Books

  • Feltus, C., Lessard, L., Vernadat, F., Amyot, A. and Proper, E.H.A. Conceptualization of a Value Cocreation Language for Knowledge-Intensive Business Services. In Ziemba, E.. Information Technology for Management: Ongoing Research and Development . Springer International Publishing, 2018.
  • Lessard, L. Reframing the socio-technical problem: A way forward for social informatics. In Rosenbaum, H. and Fichman P.. Social Informatics: Past, Present and Future. Cambridge Scholars, 2014.
  • Stroulia, E., Nikolaidis, I., Liu, L., King, S. and Lessard, L. Home Care and Technology: A Case Study. In Smith, A.C., Armfield, N.R. and Eikelboom R.H.. Delivering Quality Healthcare Anywhere Through Telehealth Selected Papers from Global Telehealth. Amsterdam, The Netherlands: IOS Press, 2012.
  • Lessard, L. and Yu, E. Using Design Science Research to Develop a Modeling Technique for Service Design. In Peffers, K., Rothenberger, M. and Kuechler, B.. DESRIST 2012, LNCS 7286. Boston, MA, USA : Springer, 2012.

Papers in Refereed Journals

  • Lessard, L., Michalowski, W., Fung-Kee-Fung, M., Jones, L. and Grudniewicz, A. 2017. Architectural frameworks: Defining the structures for implementing Learning Health Systems. Implementation Science, 12(78): 1-11.
  • Halwani, F., Li, W.C., Banerjee, D., Lessard, L., Amyot, D., Michalowski, W. and Giffen, R. 2016. A real-time dashboard for managing pathology processes. Journal of Pathology Informatics, 7(24): 35.
  • Lessard, L. 2015. Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Service Engagements. INFORMS Service Science, 7(3): 181-195.
  • Lessard, L. 2015. An intentional approach to the engineering of knowledge-intensive service systems. Procedia Manufacturing, 3: 3383-3390.
  • Lessard, L. 2014. Designing and Managing Value Co-Creation in KIBS Engagements. Technology Innovation Management Review, 4(7): 36-43.
  • Lessard, L. and Yu, E. 2013. Service systems design: An intentional agent perspective. Human Factors and Ergonomics in Manufacturing, 23(1): 68-75.

Invited Contributions and/or Technical Reports

  • Lessard, L. 2014. "Cocreating value in knowledge-intensive business services: An empirically-grounded design framework and a modeling technique", n/a.
  • Stroulia, E., Nikolaidis, L., lngolfsson, A., Gilmour, L., Dilts, T., Haerian, L. and Lessard, L. 2012. "Technology Report", Technical report for the Health Care Aides Technology Project, University of Alberta, n/a, 36 pages.

Funded Research during the last 7 years

Funded Research during the last 7 years
From-To Source Title * ** Role Amount
2018-2019 Telfer School of Management Research Grants (SMRG) – Team Grant – Level 1 Towards the Development of a Digital Platform for Learning Health Systems Innovation R C PI $ 20,000
2017 Institut de recherche de l'Hôpital Montfort Subvention Dissémination – Publication O O PI $ 1,500
2016-2017 Telfer School of Management Research Grants (SMRG) Competitive Advantage of Knowledge Intensive Service Providers: The Influence of Knowledge Processes R I PI $ 4,000
2015-2020 NSERC - Discovery Grants Program An Intentional Architectural Framework for Engineering Knowledge-Intensive Service Systems R C PI $ 115,000
2015 Telfer School of Management Research Fund (SMRF) Knowledge Management System Support for Value Creation in KIBS: Towards a Framework R I PI $ 4,512
2014 University of Ottawa Funding Program for the Development of Blended Courses P I PI $ 5,000
2014 University of Ottawa Undergraduate Research Opportunity Program (UROP) R I PI $ 500
2014 Telfer School of Management Research Fund (SMRF) Refining and Validating Modeling Requirements for Improved Value Creation in KIBS Engagements R I PI $ 6,000
2012-2013 University of Toronto Doctoral Completion Award S O PI $ 4,000
2007-2012 University of Toronto Doctoral Study Grant S O PI $ 50,000

*Purpose = C: Contract (R and D), E: Equipment Grant, R: Research Grant, S: Support Award, P: Pedagogical Grant, O: Other, U: Unknown

**Type= C: Granting Councils, G: Government, F: Foundations, I: UO Internal Funding, O: Other, U: Unknown

Role: PI = Principal Investigator, Co-I = Co-Investigator, Co-PI = Co-Principal Investigator

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