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Lysanne Lessard

Lessard, Lysanne
Associate Professor
M.Sc. (Téluq - Université du Québec à Montréal (UQAM)), Ph.D. (University of Toronto)
DMS 6120
613-562-5800 x 2468
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Lysanne Lessard received a Ph.D. in Information Systems from the University of Toronto's Faculty of Information. She also holds a Master's degree in Information Technology (M.Sc.) from Téluq - Université du Québec à Montréal (UQAM), and a B.A. in Communications from UQAM.

Professor Lessard's studies have been funded by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec - Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS). She currently holds a grant from the Natural Sciences and Engineering Research Council of Canada (NSERC). Her research has been published in journals such as Requirements Engineering, Software and Systems Modeling, Implementation Science, and IEEE Software.

Research interests

Professor Lessard’s research program centres on the design of digitally enabled services. Examples of digitally enabled services include telehealth services, services delivered through digital platforms, and other services that leverage advances in information and communication technologies (ICTs). The core purpose of digitally enabled services is to meet human needs, hence requiring human-to-machine or human-to-human interactions mediated by ICTs. Given their nature, digitally enabled services can be understood to be service systems, a perspective that provides an understanding of services as collaborative, socio-technical arrangements organized to create value.

Her research program focuses on three key aspects of the design of digitally enabled services: the need for improved models and modelling techniques supporting the analysis and design of these systems; the need to articulate their socio-technical architectures; and, the need to anchor the design of the ICTs embedded in these systems both in relevant theories and in a deep understanding of multiple stakeholders needs.


Professor Lessard coordinates and teaches various undergraduate courses in Management Information Systems. She also teaches in the French and English MBA programs, as well as in the Telfer MBA at Metz program. She will be teaching in the Health Systems Management stream as part of the new Ph.D. program.

Publications during the last 7 years

Papers in Refereed Journals

  • Grosjean, S., Giguère, L., Lessard, L. and Dionne, É. 2024. L’usage de technologies de santé pour accéder à des soins virtuels : une enquête exploratoire pour mieux comprendre les besoins et attentes des francophones de l’Ontario. Minorités linguistiques et société, 22.
  • Coates, A., Chung, A.Q.H., Lessard, L., Grudniewicz, A., Espadero, C., Gheidar, Y., Da Silva, E., Sauré, A., King, J. and Fung-Kee-Fung, M. 2023. The use and role of digital technology in learning health systems: A scoping review. International Journal of Medical Informatics, 178: 105196.
  • Amyot, D., Baslyman, M., Ghanavati, S., Ghasemi, M., Hassine, J., Lessard, L., Mussbacher, G. and Yu, E. 2022. Combining Goal Modeling with Business Process Modeling: Two Decades of Experience with the User Requirements Notation Standard. Enterprise Modelling and Information Systems Architectures Journal, 17(2022)(2): 1-38.
  • Akhigbe, O., Amyot, D., Richards, G. and Lessard, L. 2022. GoRIM: A Model-Driven Method for Enhancing Regulatory Intelligence. Software and Systems Modeling, 21: 1613–1641.
  • Levy, M., Liu, L., Amyot, D., Yu, E., Alshammari, M., Baslyman, M., Bjarnason, E., Bull, C., Duarte, C., Henrique, C., Groen, E.C., Jantunen, S., Kopczynska, S., Lessard, L., Richardson, I., Weber, J. and Wei, Z. 2021. Requirements Engineering for Well-Being, Aging, and Health (REWBAH): An Overview for Practitioners. IEEE Software, 38(3): 7-12.
  • Lessard, L., Amyot, D., Aswad, O. and Mouttham, A. 2020. Expanding the nature and scope of requirements for service systems through Service-Dominant Logic: the case of a telemonitoring service. Requirements Engineering, 25(3): 273-293.
  • Lessard, L., Grudniewicz, A., Sauré, A., Szczotka, A., King, J. and Fung-Kee-Fung, M. 2019. The type and use of digital technology in learning health systems: a scoping review protocol. BMJ Open, 9(5): e026204.
  • Lessard, L., Michalowski, W., Fung-Kee-Fung, M., Jones, L. and Grudniewicz, A. 2017. Architectural frameworks: Defining the structures for implementing Learning Health Systems. Implementation Science, 12(78): 1-11.

Chapters in Books

  • Aswad, O., Lessard, L. and Amyot, D. Personalizing Telehealth Services for Older Patients. In Garcia, L., Luszczynska, M., Bélanger-Hardy, L. and Jutai, J.W.. Well-being in later life: the notion of connected autonomy. Taylor & Francis, 2023.
  • Feltus, C., Lessard, L., Vernadat, F., Amyot, A. and Proper, E.H.A. Conceptualization of a Value Cocreation Language for Knowledge-Intensive Business Services. In Ziemba, E.. Information Technology for Management: Ongoing Research and Development. Springer International Publishing, 2018.

Funded Research during the last 7 years

Funded Research during the last 7 years
From-To Source Title * ** Role Amount
2024-2025 Telfer School of Management Research Grants (SMRG) Towards a digital platform for EMPOWERing families to navigate their mental health journey R I PI $ 15,000
2022-2025 SSHRC Partnership Development Grant Making IT Count: Decisions for Affordable/Social Housing (DASH) System R C Co-A $ 199,647
2021-2025 CIHR Team Grant: Personalized Health Advancing personalized health decisions for end-of-life through Implementation Science R C Co-I $ 1,998,900
2021-2023 Consortium National de Formation en Santé (CNFS) : La Bourse National de Recherche Définir l'avenir des services de santé numériques avec les francophones en situation minoritaire de l’Ontario : une approche de co-design pour comprendre les usages et l’acceptabilité sociale des technologies numériques de santé R O Co-I $ 39,942
2021-2022 CIHR Operating Grant: Strengthening Pandemic Preparedness in Long-Term Care Implementation and evaluation of a mortality-risk prognostication tool to enhance goals of care discussion in long-term care home R C Co-I $ 150,000
2019-2022 Telfer School of Management Research Grants (SMRG) Case study of health service platform architecture R I PI $ 12,000
2019-2022 Interdisciplinary Research Group Funding Opportunity (IRGFO) - Stream 1 - Research Team Creation (RTC) Adapting Digital Platforms to Drive Learning in Health Systems R I PI $ 9,940
2018-2020 Telfer School of Management Research Grants (SMRG) – Team Grant – Level 1 Towards the Development of a Digital Platform for Learning Health Systems Innovation R I PI $ 20,000
2017 Institut de recherche de l'Hôpital Montfort Subvention Dissémination – Publication O O PI $ 1,500
2016-2017 Telfer School of Management Research Grants (SMRG) Competitive Advantage of Knowledge Intensive Service Providers: The Influence of Knowledge Processes R I PI $ 4,000
2015-2023 NSERC - Discovery Grants Program An Intentional Architectural Framework for Engineering Knowledge-Intensive Service Systems R C PI $ 184,000


C: Contract (R and D) | E: Equipment Grant | R: Research Grant | S: Support Award | P: Pedagogical Grant | O: Other, U: Unknown

C: Granting Councils | G: Government | F: Foundations | I: UO Internal Funding | O: Other | U: Unknown

PI = Principal Investigator | Co-I = Co-Investigator | Co-PI = Co-Principal Investigator


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