Lysanne Lessard received a Ph.D. in Information Systems from the University of Toronto's Faculty of Information. She also holds a Master's degree in Information Technology (M.Sc.) from Téluq - Université du Québec à Montréal (UQAM), and a B.A. in Communications from UQAM.
Professor Lessard's studies have been funded by the Social Sciences and Humanities Research Council (SSHRC), the Fonds de recherche du Québec - Nature et technologies (FQRNT), and the Ontario Graduate Scholarship Program (OGS). She currently holds a grant from the Natural Sciences and Engineering Research Council of Canada (NSERC). Her many scholarly publications include the chapter article "Service Systems Design: An Intentional Agent Perspective", published in 2013 in Human Factors and Ergonomics Manufacturing & Service Industries, 23(1), 68-75, with co-author Eric Yu.
Professor Lessard’s research program centres on the design of digitally enabled services. Examples of digitally enabled services include telehealth services, services delivered through digital platforms, and other services that leverage advances in information and communication technologies (ICTs). The core purpose of digitally enabled services is to meet human needs, hence requiring human-to-machine or human-to-human interactions mediated by ICTs. Given their nature, digitally enabled services can be understood to be service systems, a perspective that provides an understanding of services as collaborative, socio-technical arrangements organized to create value.
Her research program focuses on three key aspects of the design of digitally enabled services: the need for improved models and modelling techniques supporting the analysis and design of these systems; the need to articulate their socio-technical architectures; and, the need to anchor the design of the ICTs embedded in these systems both in relevant theories and in a deep understanding of multiple stakeholders needs.
Professor Lessard coordinates and teaches various undergraduate courses in Management Information Systems. She also teaches in the French and English MBA programs, as well as in the Telfer MBA at Metz program. She will be teaching in the Health Systems Management stream as part of the new Ph.D. program.
|2022-2025||SSHRC Partnership Development Grant||Making IT Count: Decisions for Affordable/Social Housing (DASH) System||R||C||Co-A||$ 199,647|
|2021-2025||CIHR Team Grant: Personalized Health||Advancing personalized health decisions for end-of-life through Implementation Science||R||C||Co-I||$ 1,998,900|
|2021-2023||Consortium National de Formation en Santé (CNFS) : La Bourse National de Recherche||Définir l'avenir des services de santé numériques avec les francophones en situation minoritaire de l’Ontario : une approche de co-design pour comprendre les usages et l’acceptabilité sociale des technologies numériques de santé||R||O||Co-I||$ 39,942|
|2021-2022||CIHR Operating Grant: Strengthening Pandemic Preparedness in Long-Term Care||Implementation and evaluation of a mortality-risk prognostication tool to enhance goals of care discussion in long-term care home||R||C||Co-I||$ 150,000|
|2019-2022||Telfer School of Management Research Grants (SMRG)||Case study of health service platform architecture||R||I||PI||$ 12,000|
|2019-2022||Interdisciplinary Research Group Funding Opportunity (IRGFO) - Stream 1 - Research Team Creation (RTC)||Adapting Digital Platforms to Drive Learning in Health Systems||R||I||PI||$ 9,940|
|2018-2020||Telfer School of Management Research Grants (SMRG) – Team Grant – Level 1||Towards the Development of a Digital Platform for Learning Health Systems Innovation||R||I||PI||$ 20,000|
|2017||Institut de recherche de l'Hôpital Montfort||Subvention Dissémination – Publication||O||O||PI||$ 1,500|
|2016-2017||Telfer School of Management Research Grants (SMRG)||Competitive Advantage of Knowledge Intensive Service Providers: The Influence of Knowledge Processes||R||I||PI||$ 4,000|
|2015-2023||NSERC - Discovery Grants Program||An Intentional Architectural Framework for Engineering Knowledge-Intensive Service Systems||R||C||PI||$ 184,000|
C: Contract (R and D) | E: Equipment Grant | R: Research Grant | S: Support Award | P: Pedagogical Grant | O: Other, U: Unknown
C: Granting Councils | G: Government | F: Foundations | I: UO Internal Funding | O: Other | U: Unknown
PI = Principal Investigator | Co-I = Co-Investigator | Co-PI = Co-Principal Investigator