Professor Richards conducts research into organizational performance management, Business Intelligence and Business Analytic practices and outcomes in public and private sector organizations. He leads the Centre for Business Analytics and Performance that explores emerging technical and social issues related to analytics, Internet of Things and Artificial Intelligence. He also coordinates the BDO/Interis Public Sector Performance Management research cluster that examines performance strategies unique to public management.
Professor Richards has taught Strategy, Organizational Behaviour, Human Resource Management, Organization Design and Change Management. He currently teaches courses on Corporate Performance Management and Business Intelligence/Business Analytics in the MBA and EMBA programs. In addition, he teaches the Management Consulting course and coordinates the MBA Consulting project.
Prior to his academic appointment, Professor Richards worked at Transport Canada and at Consulting and Audit Canada as well as with Cognos Incorporated. He also has over 20 years of consulting experience and is a Certified Management Consultant, a Fellow of the CMC-Ontario Institute of Management Consultants, and an Academic Fellow of the International Council of Management Consulting Institutes.