New Study of Success Factors in Public-Sector Performance Management

Three professors at Telfer recently published a paper titled:  Performance Management in Canadian Public Organizations: Findings of a Multi-Case Study in the International Journal of Productivity and Performance Management. This large scale empirical study on performance management practices in five public organizations has not been previously done in the Canadian context. The study was carried out by Professors Swee C. Goh, Catherine Elliott and Greg Richards.

The results of this research highlight the barriers and success factors that can make performance management practices more effective in public sector organizations. The paper also provides insights into how organizational context can explain some of these barriers and why some management practices can facilitate successful implementation of performance management in public organizations. This unique perspective on the importance of context will allow for further theory development and new directions for research on performance management.

Funding for this research was provided by the Interis Research Cluster on Performance Management at the Telfer School of Management.

The paper is available at this link in the International Journal of Productivity and Performance Management, Vol. 64, No. 2 (2015), pp. 157-174.