Craig Kuziemsky Craig Kuziemsky presented research at the Information Technology and Communication in Health (ITCH) conference, Feb. 21-23 in Victoria, B.C., on the design of information and communication technologies (ICTs) to support collaborative healthcare delivery. Kuziemsky, a professor of health management at the Telfer School Management and the Director of the M.Sc. in Health Systems Program, presented “A Model of Collaborative Agency and Common Ground.” This paper contributes insights on how best to coordinate the integration of agents, processes and technologies to support collaboration.