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About the Program

The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. The program will be offered for the fourteenth time starting October 2024.

 As part of the program, participants are expected to undertake a project within their institutions to improve quality or patient safety. These projects may be existing initiatives or new initiatives that will be conducted during the program. To facilitate these projects, participants will be taught leadership and change management skills incorporating the TOH Innovation Framework – a unique five-step improvement method published in the International Journal for Quality in Health Care¹. They will also be educated about hospital and regional resources that will aid them to complete the project by the end of the program in June.  Some of the time will be focused on the effective use of project-based learning groups so participants can learn through facilitated discussions with their peers.  ​​

Download a detailed program prospectus, including program history, evaluation results, and more: 

Download Information Package

Download the FAQ document for additional questions below: 

Download FAQ

¹Hamilton S, Jennings A, Forster AJ. Development and evaluation of a quality improvement framework for healthcare. International Journal for Quality in Health Care July 2020

Who Should Attend?

This program is designed for individuals in healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system. It is an ideal program for organizational dyads (i.e. physician and administrator) to participate in together.

To date, participants have included representatives from the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.

What You Will Learn

Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:

  • Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
  • Leadership:  Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
  • Project Management:  Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
  • Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
  • Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results

Program Takeaways

  1. A basic understanding of concepts and methods underlying quality improvement efforts
  2. A network of colleagues and peers responsible for improving quality within the health-care system
  3. Development and implementation of a quality improvement initiative

Program Facilitators

Samantha Hamilton

Samantha Hamilton

Program Co-Director

Cathy Lewis

Cathy Lewis



Registration Deadline

Friday, August 30, 2024


In-person and virtual sessions.


The program begins on Thursday, October 3, 2024. For full program dates, please consult the program schedule.

More Information

99 Bank St., Suite 200 Ottawa, ON K1P 6B9

Tailored Programs

Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.

To discuss your needs, please contact us.

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