Quality Improvement and Patient Safety Leadership Program

Program Co-Director

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Samantha Hamilton is a quality, patient safety and risk management professional with over 20 years of experience in a variety of health sectors. She has worked within the pharmaceutical, medical device, biologics, diagnostics, blood, long-term care, home care and acute care (hospital) sectors. She holds an undergraduate degree in Biology (Microbiology specialization), a Masters in Health Administration and a Masters Certificate in Risk Management. She is holds a CPHQ designation and is trained as a Lean six sigma black belt. She is experienced in quality management systems design, quality and patient safety risk management processes, and a variety of quality improvement tools and techniques. She has presented at provincial and national conferences and has served on community health service boards and participated in provincial committees. In her current role she directs the Quality, Patient Safety & Infection Control team at The Ottawa Hospital and is the founder of the TOH Innovation Framework for Healthcare QI and primary author in the publication of the Innovation Framework for healthcare QI. Samantha is also a faculty member with CHA Learning and is Co-Program Director and on faculty for the Telfer Quality Improvement & Patient Safety Leadership Program.

Facilitator

Cathy Lewis is a co-founder, board director, professor, and consultant. She has worked in leadership roles across corporate, government and not-for-profit organizations. Her areas of expertise broadly include education, strategy, and governance.  

Cathy leads domestic and international education programs. Her education clients have included Microsoft, NASA’s Distance Learning, and Public Services and Procurement Canada. Cathy is a part-time professor in the Telfer School of Management’s Executive MBA where she teaches leadership, team skills, and emotional intelligence. In a manufacturing context Cathy has been the global lead for Environment, Health and Safety, Director of Communications, designed an Enterprise Strategic Program Management Office and created workplace apprenticeship, mentoring and coaching programs. Cathy has been a board member for 20 years and an area of expertise in her consulting practice is governance. 

Cathy volunteered on a Habitat Build team in Whitehorse, served as treasurer on the Elizabeth Fry Society board and supports the Ottawa School Breakfast Program. Cathy founded iSisters Technology Mentoring in 2001. iSisters creates and delivers technology programs in collaboration with community partners to equip women with the skills and confidence to participate fully in their community. She supports strategy, programs, and partnership development as a director on the board.