About the Program
The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. The program will be offered for the thirteenth time starting October 2023.
As part of the program, participants are expected to undertake a project within their institutions to improve quality or patient safety. These projects may be existing initiatives or new initiatives that will be conducted during the program. To facilitate these projects, participants will be taught leadership and change management skills incorporating the TOH Innovation Framework – a unique five-step improvement method published in the International Journal for Quality in Health Care¹. They will also be educated about hospital and regional resources that will aid them to complete the project by the end of the program in June. Some of the time will be focused on the effective use of project-based learning groups so participants can learn through facilitated discussions with their peers.
Download a detailed program prospectus, including program history, evaluation results, and more:
Download the FAQ document for additional questions below:
¹Hamilton S, Jennings A, Forster AJ. Development and evaluation of a quality improvement framework for healthcare. International Journal for Quality in Health Care July 2020
Who Should Attend?
This program is designed for individuals in healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system. It is an ideal program for organizational dyads (i.e. physician and administrator) to participate in together.
To date, participants have included representatives from the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.
What You Will Learn
Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:
- Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
- Leadership: Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
- Project Management: Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
- Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
- Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results
Program Takeaways
- A basic understanding of concepts and methods underlying quality improvement efforts
- A network of colleagues and peers responsible for improving quality within the health-care system
- Development and implementation of a quality improvement initiative
Program Facilitators
Dr. Alan Forster
Medical Advisor
Dr. Alan Forster
Medical Advisor
Alan J. Forster MD, FRCPC, MSc is a general internist; Vice President, Innovation and Quality at the Ottawa Hospital; Vice Chair Quality and Clinical Services, Department of Medicine, Faculty of Medicine, University of Ottawa. He is a Professor of Medicine at the University of Ottawa and Senior Scientist in the Clinical Epidemiology Program at the Ottawa Hospital Research Institute.
His research focuses on patient safety and quality improvement. He is also leading in the development of a hospital data warehouse, which will serve as a supporting infrastructure for a research program in patient safety and quality of care.
He has received several prestigious awards recognizing his work within the field of health services research, including a Career Scientist Award with the Ontario Ministry of Health and Long-Term Care and an Early Research Award and Ontario Research Fund grant from the Ontario Government’s Ministry of Research and Innovation.
He provides ongoing scientific advice regarding the measurement of quality of care to national and international organizations, such as the Canadian Institute for Health Information, eHealth Ontario, Health Quality Ontario and the World Health Organization.
Samantha Hamilton
Co-Program Director
Samantha Hamilton
Co-Program Director
Samantha Hamilton is a quality, patient safety and risk management professional with over 20 years of experience in a variety of health sectors. She has worked within the pharmaceutical, medical device, biologics, diagnostics, blood, long-term care, home care and acute care (hospital) sectors. She holds an undergraduate degree in Biology (Microbiology specialization), a Masters in Health Administration and a Masters Certificate in Risk Management. She is holds a CPHQ designation and is trained as a Lean six sigma black belt. She is experienced in quality management systems design, quality and patient safety risk management processes, and a variety of quality improvement tools and techniques. She has presented at provincial and national conferences and has served on community health service boards and participated in provincial committees. In her current role she directs the Quality, Patient Safety & Infection Control team at The Ottawa Hospital and is the founder of the TOH Innovation Framework for Healthcare QI and primary author in the publication of the Innovation Framework for healthcare QI. Samantha is also a faculty member with CHA Learning and is Co-Program Director and on faculty for the Telfer Quality Improvement & Patient Safety Leadership Program.
Mary T. Yates
Co-Program Director
Mary T. Yates
Co-Program Director
Mary has spent more than 35 years in the business of helping individuals and organizations through the change process where the majority of her work has been in the health care and hospital field. She is currently Principal of Align Associates Inc., providing expertise in leadership development & coaching, quality improvement, interpersonal & team effectiveness for physicians, meeting & retreat facilitation and human resources management.
For the last 23 years, Mary has been on faculty with the Canadian Medical Association’s Physician Leadership Institute. She is currently co-facilitator of Momentum, an annual week-long leadership retreat for Medical Women. In addition, she has designed and delivered courses on behalf of the Quality Health Network. Mary is a founding member of, and currently serves on, the Steering Committee of the Canadian Physician Coaches Network.
Mary’s undergraduate degree in is Psychology. She has a Master of Education degree in Adult Education (Human Resources Development) and completed an internship in Organization & Human Resources Development (University Associates in Tucson AZ). She completed her Coaches Training in 2015 and is certified in Emotional Intelligence (Multi-Health Systems) Crucial Conversations and Crucial Accountability (Vital Smarts).
Details
- Registration Deadline
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Thursday, September 14, 2023
- Format
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In-person and virtual sessions. See program schedule for details.
- Dates
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October 2023 to June 2024
This program will be starting on October 5, 2023.
- Fee
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$6,700 + HST
Cancellation & Payment Policy
- More Information
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executiveprograms
@telfer.uOttawa.ca
613-562-5921
- Location
- 99 Bank St., Suite 200 Ottawa, ON K1P 6B9
Tailored Programs
Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.
To discuss your needs, please contact us.
