About the Program
The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. The program will be offered for the fourteenth time starting October 2024.
As part of the program, participants are expected to undertake a project within their institutions to improve quality or patient safety. These projects may be existing initiatives or new initiatives that will be conducted during the program. To facilitate these projects, participants will be taught leadership and change management skills incorporating the TOH Innovation Framework – a unique five-step improvement method published in the International Journal for Quality in Health Care¹. They will also be educated about hospital and regional resources that will aid them to complete the project by the end of the program in June. Some of the time will be focused on the effective use of project-based learning groups so participants can learn through facilitated discussions with their peers.
Download a detailed program prospectus, including program history, evaluation results, and more:
Download the FAQ document for additional questions below:
¹Hamilton S, Jennings A, Forster AJ. Development and evaluation of a quality improvement framework for healthcare. International Journal for Quality in Health Care July 2020
The Telfer Award of Excellence: Leadership in Healthcare Improvement
Each year, one QIPS participant is awarded the Telfer Award of Excellence: Leadership in Healthcare Improvement. The winner is chosen by a selection committee for their distinction in applying the QI method and their leadership in promoting cross-collaboration with various healthcare practitioners to drive forward a QI initiative. Read about some of our past winners in the articles below:
Who Should Attend?
This program is designed for individuals in healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system. It is an ideal program for organizational dyads (i.e. physician and administrator) to participate together.
To date, participants have included representatives from hospitals and healthcare organizations mainly within the Champlain region and also reaching across Ontario, Quebec, and Alberta.
Program Requirement
Participants must undertake a quality improvement & patient safety project within their organization or department as part of this program. The project should have a duration that spans at least the length of the program. It may be a project that a participant is currently leading or one that they will initiate during the program. It is important that the participant has ownership and accountability for the project.
The content of the program will be geared toward the planning and execution of the quality improvement & patient safety project. Throughout the program sessions, there will be time devoted to project work in Project Learning Groups to enable participants to learn through facilitated discussions with peers. These sessions, along with the program content, will provide participants with the tools necessary to move their projects forward. Sessions will focus on corporate objectives within hospitals and the region, resources and best practices in performance management and business processes, project management, change management, leadership styles and team leadership. Participants will also learn each step of the TOH Innovation Framework as the program progresses, applying learning throughout the program to advancing their project.
The program concludes with a Poster Presentation Day in which participants are required to formally present their project and its results. In certain cases, projects may not be fully implemented by this date, however, evidence of sufficient progress remains a requirement for presentation. Guests invited to Poster Presentation Day include hospital CEOs and executives, medical department heads, senior management, program alumni and other healthcare professionals with an interest in quality and patient safety.
What You Will Learn
Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:
- Healthcare: Comprehend the scope of the healthcare system from an administration and quality and safety perspective
- Quality and Patient Safety: Understand and apply practical methods and tools for advancing quality improvement, alongside an overview of patient safety fundamentals.
- Leadership: Recognize and work with different styles of leadership, using awareness of one's own style to exercise influence and decision-making
- Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
Program Takeaways
- A basic understanding of concepts and methods underlying quality improvement efforts
- A network of colleagues and peers responsible for improving quality within the health-care system
- Development and implementation of a quality improvement initiative
Program Facilitators
Samantha Hamilton
Program Director
Samantha Hamilton
Program Director
Samantha Hamilton is a senior quality, patient safety and risk management professional with over 25 years of experience in a variety of health sectors. She has worked within the pharmaceutical, medical device, biologics, diagnostics, blood, long-term care, home care and acute care (hospital) sectors. She holds an undergraduate degree in Biology (Microbiology specialization), a Master’s degree in Health Administration and a Master's certificate in Risk Management. She holds a CPHQ designation and is trained as a Lean six sigma black belt. Samantha is experienced in quality management systems design, quality and patient safety risk management processes, and a variety of quality improvement tools and techniques. She has presented at provincial and national conferences and has served on community health service boards and participated in provincial committees.
Samantha is the founder of The Ottawa Hospital Innovation Framework for Healthcare Quality Improvement and primary author in the publication of the Innovation Framework for healthcare quality improvement - the foundational method taught in the Telfer Quality Improvement & Patient Safety Leadership Program that has also been adopted by the Royal College of Physicians and Surgeons. She is also a faculty member with CHA Learning, teaches in the Telfer Executive Master of Health Administration, and is Program Director and lead facilitator for Telfer Executive Programs’ Quality Improvement & Patient Safety Leadership Program.
Dr. Ed Kwok
Medical Advisor
Dr. Ed Kwok
Medical Advisor
Dr. Ed Kwok is an emergency medicine physician at The Ottawa Hospital and serves as the Deputy Head for Quality and Safety for the department. During his fellowship year, he also obtained a Master’s in Health Administration (MHA) at the Telfer School of Management, where he subsequently returned to lecture and was honoured as the 2014 Teacher of the Year. His special interests and research focus include ED flow, Quality Improvement, and Patient Safety. Ed has successfully led large healthcare change projects, including the development of Emergency Department Surge Plans and the implementation of structured hospital-wide Morbidity & Mortality processes (OM3).
Dr. Colin Wilson
Medical Advisor
Dr. Colin Wilson
Medical Advisor
Dr. Colin Wilson is a Family Physician who has been working in the healthcare quality improvement space for over a decade. He holds a Master's in Health Quality from Queen's University and graduate level certifications from Harvard. He has successfully carried out various quality improvement projects at the regional, provincial, national and international levels. His projects aim to always employ a simultaneous focus on the duality of the provision of frontline care and system level effects. Specifically, Dr. Wilson is passionate about leveraging the synergistic intersection of complex adaptive system theory with human factors and emerging technologies in healthcare to help achieve the Six Domains of Healthcare Quality as well as Sextuple Aim Healthcare.
Currently, Dr. Colin Wilson serves as the Clinical Quality Lead for Ontario Health - East.
Dr. Claudia Malic
Medical Advisor
Dr. Claudia Malic
Medical Advisor
Dr. Claudia Malic has been caring for pediatric plastic surgery and burn patients since 2014 at the Children's Hospital of Eastern Ontario (CHEO). She has also been conducting research in the field of burns, quality improvement, cleft pathology, and patient education. In 2024, Dr. Malic was appointed Vice-Chair of Quality and Patient Safety for the Department of Surgery at the University of Ottawa after holding the position of Director of Research for the Division of Plastic Surgery at the University of Ottawa since 2016. She is also the Surgeon Champion for the P-NSQIP at CHEO and the Lead and Founder of the Perioperative QI Program at CHEO. She is an Associate Professor at the University of Ottawa. She is currently completing certified training at Harvard Medical School.
Dr. Malic has a continuous commitment to scholarly work with 40 peer-reviewed articles, over 70 national and international podium presentations, and over 40 national and international posters.
Details
- Registration Deadline
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This program is full - registration has now been closed. If you are interested in this program and were looking to register, please contact us at executiveprograms@telfer.uottawa.ca to be placed on a waitlist.
- Format
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In-person and virtual sessions.
- Dates
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The program begins on Thursday, October 3, 2024. For full program dates, please consult the program schedule.
- Fee
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$6,700 + HST
Cancellation & Payment Policy
- More Information
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executiveprograms@telfer.uOttawa.ca
613-562-5921
- Location
- 99 Bank St., Suite 200 Ottawa, ON K1P 6B9
Tailored Programs
Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.
To discuss your needs, please contact us.
