The Innovation Advisory Board was formed in 2012 to assist the City of Ottawa in attaining its goals of service delivery excellence in a manner representative of current trends and technology.

The mandate of the IAB is to

  • Identify industry trends and innovation in the area of business transformation and service delivery suitable for consideration in pursuit of ServiceOttawa business imperatives; and
  • Advise on the planning and on-going leadership of ServiceOttawa’s cultural change to service excellence, its IM/IT investment and the City’s shift to enterprise client centric services.

The Telfer School wishes to congratulate Mr. Langill on this new role.