Dr. Steve Pelletier, EMBA 1996 and co-founder of the Clarence-Rockland Family Health Team, was given the “Clinic of the Year” award by the Ontario College of Family Physicians. The bilingual family clinic, situated east of Ottawa, checks patients with their doctors within 10 minutes of arrival, books same-day appointments and has doctors working evenings and weekends to accommodate everyone.
The clinic was co-founded in 2008 by Dr. Steve Pelletier and Dr. Harry Jones, who have combined experience of over 60 years in the field. They recognized that there was a lack of health care centres between Ottawa and Hawkesbury and also a lack of efficiency with regular health care providers’ business model. “Providing top notch health care is not that complicated and requires three ingredients; well-designed space, the right people and the right technology. If you are missing one ingredient the benefits of the other two cannot be realized,” he says.