Prior research has found that organizational citizenship behavior (OCB) is beneficial for both employees and organizations. Employees who go beyond the call of duty are typically evaluated more favorably by supervisors, and organizations benefit from OCB because such behavior contributes to the development of social capital and “lubricates” the social machinery of the organization. However, in this presentation, I discuss a growing body of work that challenges the notion that OCB is positive and explores its “dark side.” I give particular attention to research I have conducted over the past 25 years, which indicates that employees engage in OCB to manage impressions; that performing OCB can be associated with stress, overload, and work-family conflict; that employees may feel pressured to engage in OCB; that being a “good soldier” can sometimes result in citizenship fatigue and lower levels of OCB in the future; that OCB may lead to moral licensing; and that employees are sometimes reluctant to accept help from their coworkers. In addition, I briefly describe the findings of my latest study, which examines how employees communicate with their partner about going the extra mile and how these communication strategies are related to OCB, work-family conflict, and partner satisfaction. Throughout the presentation I will share some specific lessons I have learned while conducting research on this topic, along with more general advice about managing your academic career.
About the Speaker
Professor Mark Bolino is the David L. Boren Professor and Michael F. Price Chair in International Business in the Price College of Business at the University of Oklahoma. He is also the Director of the Division of Management & International Business. He received his PhD from the University of South Carolina, and his research focuses on the costs and unintended consequences of organizational citizenship behavior, impression management in the workplace, and global careers and work experiences. His papers have been published in Academy of Management Journal, Academy of Management Annals, Academy of Management Review, Journal of Applied Psychology, Journal of International Business Studies, Journal of Management, Organizational Behavior and Human Decision Processes, and Personnel Psychology, among others. He currently serves as an Associate Editor at the Journal of Management and is a member of the editorial review boards of Academy of Management Review and Journal of Applied Psychology. Previously, he was an Associate Editor at the Journal of Organizational Behavior and has also served on the editorial review boards of Academy of Management Journal, Organizational Behavior and Human Decision Processes, and Personnel Psychology.
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