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Artificial Intelligence and Advanced Analytics for Program Managers: A Practical Approach

Session 2: Integrating AI and Advanced Analytics-Managing Change

Date & Time

March 18, 2021


Join us on Zoom, we will provide you with the link a few hours before the event.

Futuristic business

Many government organizations are embracing artificial intelligence (AI) and other advanced analytics tools. But few have reached a point where these tools are fully integrated into program management. Research by McKinsey indicates that organizations achieve best results when analytics are used as a component of an analytics-based management framework

Based on extensive research by our team at the Telfer School of Management, the webinars described below explore how to use results chains to create analytics-based management frameworks in government. 

February 18th 2021

Session 1: Integrating AI and Advanced Analytics-A Practical Approach using Results Chains

This session will address: 

  • Using theory-based evaluation as a foundation for integrating AI. 
  • A managerial view of AI:  what an AI algorithm really does.
  • Case study of a “results chain” approach to integrating AI.

March 18th, 2021

Session 2: Integrating AI and Advanced Analytics-Managing Change

This session will address :

  • AI integration: A unique change management project
  • Why people might resist
  • Powerful communication strategies

About the speakers 


Greg Richards, Ph.D., Adjunct Professor, Telfer School of Management 

Gregory Richards, MBA, Ph.D., FCMC, is currently Director of the Executive MBA program and Interim Vice-Dean of Undergraduate and Professional Graduate Programs at the Telfer School of Management, University of Ottawa. Before joining academia, he worked as a management consultant (certified under the auspices of CMC-Canada), a visiting professor at the Western Management Development Centre in Denver, Colorado, and Director of Market Development at Cognos Incorporated. Early in his career, he worked as a public servant at Transport Canada and Consulting and Audit Canada and subsequently as a consultant to several government departments.

At the University of Ottawa, in addition to his administrative roles, he managed the school’s public sector performance management research cluster and the IBM Centre for Business Analytics. He has recently launched the Government Analytics Research Institute with colleagues from Carleton University, the University of Quebec in Outaouais, SAS and the Institute on Governance.

He has published research in the Journal of Public Administration and Research, Information & Management, the International Journal of Productivity and Performance Management, and the Journal of Computer Information Systems. He has also published an edited book on Big Data and Analytics in Government and has delivered several conference presentations on the topic of performance measurement and management in the public sector.


Betty Ann M. Turpin, Ph.D., C.E., President, Turpin Consultants Inc. 

President of Turpin  Consultants  Inc., is a management consultant, practicing for over 25 years, has also worked in the federal government, in healthcare institutions, and as a university lecturer.

Her career focus is performance measurement, data analytics, evaluation, and research. She is a certified evaluator and coach.

Elizabeth Seymour, Principal, Seymour Solutions 

Principal of Seymour Solutions, Elizabeth has over 30 years experience in communications.  She has worked in the federal government, in not for profit organizations and has experience as a facilitator and trainer in change and leadership communications.

Her career has spanned the spectrum of communications services and advice including crisis and critical communications, marketing and promotional advice.  In recent years Elizabeth has focused on providing change and management communications advice to a number of government and not for profit clients. 

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