Welcome to Innovative Thinking, a new platform created to share the latest in knowledge development at Telfer School with the community, academics, and potential research collaborators.
Be inspired by a selection of innovative research ideas, from articles published by our faculty in top-management journals to award-winning research projects. Telfer School’s Innovative Thinking shows our commitment towards research excellence without losing sight of our impactful role in the community.
In partnership with Psychiatric Survivors of Ottawa, an organization that provides peer support services, doctoral student Elmira Mirbahaeddin and Professor Samia Chreim will examine how the COVID-19 pandemic has influenced peer support services. Read more ›
A new study shows that rising above customer incivility not only benefits customers: positively and assertively tackling customer unfriendliness can also make a major difference for service employees. Jane O’Reilly, a uOttawa expert on workplace wellbeing, and Régine Paquette, founder of Ottawa-based Victoire Boutique, discuss how customer incivility affects employees and provide practical suggestions to manage it meaningfully. Read more ›