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Welcome to Innovative Thinking, a new platform created to share the latest in knowledge development at Telfer School with the community, academics, and potential research collaborators.

Be inspired by a selection of innovative research ideas, from articles published by our faculty in top-management journals to award-winning research projects. Telfer School’s Innovative Thinking shows our commitment towards research excellence without losing sight of our impactful role in the community.

Business women wearing mask

University of Ottawa professor Barbara Orser and alumna Margo Crawford (MBA ’97) suggest that developing a robust, inclusive economy not only requires a policy reboot for Canada’s feminist recovery plan but also a better understanding of who our business leaders are. Read more ›

Mental Health during COVID-19: Examining the Role of Peer Support Services

In partnership with Psychiatric Survivors of Ottawa, an organization that provides peer support services, doctoral student Elmira Mirbahaeddin and Professor Samia Chreim will examine how the COVID-19 pandemic has influenced peer support services. Read more ›

Barista at coffee shop

A new study shows that rising above customer incivility not only benefits customers: positively and assertively tackling customer unfriendliness can also make a major difference for service employees. Jane O’Reilly, a uOttawa expert on workplace wellbeing, and Régine Paquette, founder of Ottawa-based Victoire Boutique, discuss how customer incivility affects employees and provide practical suggestions to manage it meaningfully. Read more ›

Woman buying in a sustainable shop

A new study co-authored by Hajmohammad suggests that the sum of strategic actions by companies to manage this risk can curtail suppliers’ poor social and environmental practices and, ultimately, improve the overall level of sustainability within an industry. The study provides invaluable insights to businesses, activist organizations and policy makers seeking to reduce the environmental and social impact of supply chains and their associated risks. Read more ›

Research to Delve into “Toxic” Service Interactions between Customers and Service Providers

A Telfer research project aims to provide new insight into toxic service interactions and service failure. Professor Ahmed Khalil Ben Ayed has been awarded a Telfer School of Management Research Grant (SMRG) to develop, test and validate an empirical measure of the toxicity of the interactions between consumers and service providers. He hopes to identify tools and frameworks to help managers and frontline service providers enhance service delivery and the customer experience. Read more ›

Professor Qianru Qi

Qianru Qi was recently hired as an assistant professor of finance at the Telfer School of Management at the University of Ottawa. We interviewed her to learn more about her interests in finance and innovation research. Read more ›

blue and red ribbons

Congratulations TelferNation! It is always a pleasure to recognize the excellent research achievements of our students. This year has been exceptionally challenging for all, and each of you are champions for persevering in your training and research despite the obstacles presented by the pandemic. Read more ›

Building Smart Factories through Advanced Analytics

Bijan Raahemi, full professor at the University of Ottawa’s Telfer School of Management, has partnered with Ciena Canada, a well-known telecommunications equipment vendor that provides digital platforms and advanced professional services to support the delivery of 5G services. Raahemi will develop state-of-the art analytic tools to help Ciena automate its manufacturing facility and processes, increase efficiency and improve service quality. His research will be funded by the ENCQOR 5G Ontario Centre of Excellence Academic Technology Development Program. Read more ›

Doctors taking off protective equipment

Working with The Ottawa Hospital’s orthopedics division, a team of Telfer researchers has come up with a tool to help health organizations seeking to distribute and use PPE and other surgical resources efficiently. The research team analyzed data on PPE and other resource supply, usage and availability during the elective surgery shutdown in the orthopedics division. Based on this information, they developed an analytics tool that not only helps health managers and professionals resume elective surgeries but also considers the limited availability of PPE during the pandemic. Read more ›

Child playing and parent on the background

Professors Laurent Lapierre and Jane O'Reilly share their insights on what it means to strike a balance among our various roles, especially now that our work and home lives have collided. They also offer tips on how to be a family-supportive boss so you can help employees meet their needs. Read more ›

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