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Does Corporate Social Responsibility Performance Depend Primarily on its Location?

Professor Walid Ben Amar and a team of researchers from Université Clermont Auvergne, University of Toronto, and HEC Montreal examined the cascade effect of State institutions, firm and CEO and how they directly and indirectly influence companies to pursue corporate social responsibility or prevent them from doing so. Their findings show that, even when government regulations do not encourage companies to engage in corporate social responsibility, managers and CEOs still can counterbalance their institutional barriers and aim for a positive impact on their societies. Read more ›

The Future of the Family Business: 4 Strategies for a Successful Transition

In their decade-long research, Professors Peter Jaskiewicz from the University of Ottawa’s Telfer School of Management, Alfredo Massis from the Free University of Bozen-Bolzano, and Marleen Dieleman from the National University of Singapore analyzed over 400 interviews and conversations with members of family businesses from Asia, Europe, and North America. The authors identified four strategies for a successful transition. Read more ›

The Business of Accelerating Sustainable Urban Transformations in Canada

Daina Mazutis received a Knowledge Synthesis grant by the Social Sciences and Humanities Council. She has recently produced a report determining key issues, best practices, limitations, and knowledge gaps around the governance and capacity-building required to accelerate the role of business in sustainable urban transformation projects in Canada. Read the report and discover how Mazutis's insights can help foster a greener Canada: Read more ›

Looking at digital innovation in the workplace

Yao Yao was hired last July as an assistant professor of organizational behaviour and human resources at the Telfer School of Management. She completed her PhD in industrial relations and human resources at the University of Toronto. We interviewed her to learn more about her research interests in industrial relations. Read more ›

Exposing the power gap in Canada’s C-Suite and challenging the language of merit in corporate disclosures

New research by University of Ottawa professors Walid Ben Amar and Philip McIlkenny, Carleton University professor Merridee Bujaki and Wilfrid Laurier University professor Bruce McConomy suggests that how Canadian corporations disclose information about their board diversity tells a lot about their openness to become inclusive or resistance to change. What are the main challenges and how can corporations promote gender diversity in Canada’s C-suite? Read more ›

Business women wearing mask

University of Ottawa professor Barbara Orser and alumna Margo Crawford (MBA ’97) suggest that developing a robust, inclusive economy not only requires a policy reboot for Canada’s feminist recovery plan but also a better understanding of who our business leaders are. Read more ›

Mental Health during COVID-19: Examining the Role of Peer Support Services

In partnership with Psychiatric Survivors of Ottawa, an organization that provides peer support services, doctoral student Elmira Mirbahaeddin and Professor Samia Chreim will examine how the COVID-19 pandemic has influenced peer support services. Read more ›

Barista at coffee shop

A new study shows that rising above customer incivility not only benefits customers: positively and assertively tackling customer unfriendliness can also make a major difference for service employees. Jane O’Reilly, a uOttawa expert on workplace wellbeing, and Régine Paquette, founder of Ottawa-based Victoire Boutique, discuss how customer incivility affects employees and provide practical suggestions to manage it meaningfully. Read more ›

Woman buying in a sustainable shop

A new study co-authored by Hajmohammad suggests that the sum of strategic actions by companies to manage this risk can curtail suppliers’ poor social and environmental practices and, ultimately, improve the overall level of sustainability within an industry. The study provides invaluable insights to businesses, activist organizations and policy makers seeking to reduce the environmental and social impact of supply chains and their associated risks. Read more ›

Research to Delve into “Toxic” Service Interactions between Customers and Service Providers

A Telfer research project aims to provide new insight into toxic service interactions and service failure. Professor Ahmed Khalil Ben Ayed has been awarded a Telfer School of Management Research Grant (SMRG) to develop, test and validate an empirical measure of the toxicity of the interactions between consumers and service providers. He hopes to identify tools and frameworks to help managers and frontline service providers enhance service delivery and the customer experience. Read more ›

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