Skip to main content
 
 
 
 
Research to Delve into “Toxic” Service Interactions between Customers and Service Providers

A Telfer research project aims to provide new insight into toxic service interactions and service failure. Professor Ahmed Khalil Ben Ayed has been awarded a Telfer School of Management Research Grant (SMRG) to develop, test and validate an empirical measure of the toxicity of the interactions between consumers and service providers. He hopes to identify tools and frameworks to help managers and frontline service providers enhance service delivery and the customer experience. Read more ›

Professor Qianru Qi

Qianru Qi was recently hired as an assistant professor of finance at the Telfer School of Management at the University of Ottawa. We interviewed her to learn more about her interests in finance and innovation research. Read more ›

blue and red ribbons

Congratulations TelferNation! It is always a pleasure to recognize the excellent research achievements of our students. This year has been exceptionally challenging for all, and each of you are champions for persevering in your training and research despite the obstacles presented by the pandemic. Read more ›

Building Smart Factories through Advanced Analytics

Bijan Raahemi, full professor at the University of Ottawa’s Telfer School of Management, has partnered with Ciena Canada, a well-known telecommunications equipment vendor that provides digital platforms and advanced professional services to support the delivery of 5G services. Raahemi will develop state-of-the art analytic tools to help Ciena automate its manufacturing facility and processes, increase efficiency and improve service quality. His research will be funded by the ENCQOR 5G Ontario Centre of Excellence Academic Technology Development Program. Read more ›

Photo of professor Harshit Rajaiya

Harshit Rajaiya, an assistant professor of finance, is our newest faculty member. He completed his PhD at Boston College. We interviewed him to learn more about his research on entrepreneurial finance. Read more ›

Doctors taking off protective equipment

Working with The Ottawa Hospital’s orthopedics division, a team of Telfer researchers has come up with a tool to help health organizations seeking to distribute and use PPE and other surgical resources efficiently. The research team analyzed data on PPE and other resource supply, usage and availability during the elective surgery shutdown in the orthopedics division. Based on this information, they developed an analytics tool that not only helps health managers and professionals resume elective surgeries but also considers the limited availability of PPE during the pandemic. Read more ›

Child playing and parent on the background

Professors Laurent Lapierre and Jane O'Reilly share their insights on what it means to strike a balance among our various roles, especially now that our work and home lives have collided. They also offer tips on how to be a family-supportive boss so you can help employees meet their needs. Read more ›

Examining Primary Health Care for Patients with Mental Illness

A Telfer-led research project titled “Primary Care for Individuals with Serious Mental Illness” is receiving nearly $1 million in funding over five years from the Canadian Institute of Health Research (CIHR) to examine how primary care providers can offer better primary health care for people living with serious mental illness. Professor Agnes Grudniewicz and her research team hope their analysis will better explain the primary health care experience of this population group, what types of primary care service this population uses, and how to improve the primary care system. Read more ›

What Role Does Financing Play in the Success of Immigrant-Owned Businesses?

Postdoctoral fellow Anoosheh Rostamkalaei and Professor Mark Freel have received a Social Sciences and Humanities Research Council grant to study immigrant entrepreneurs’ access to bank loans. Read more ›

Do Consumers Have to Go Offline to Ensure Their Privacy?

Professor Mariam Humayun has received a Social Sciences and Humanities Research Council Insight Development Grant to study whether digital detoxing is an optimal practice to help consumers reclaim their privacy. She will examine the socio-cultural motivations that drive it, how it is evolving and what new forms of consumption practices will arise. Read more ›

© 2020 Telfer School of Management, University of Ottawa
Policies  |  Emergency Info

alert icon
uoAlert