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About the Program

The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. The program will be offered for the tenth year starting in September 2020.

Participants will be expected to undertake a project to improve quality or patient safety. To facilitate these projects, participants will be taught leadership and change management skills as well as learn about hospital and CLHIN resources that will aid them to complete the project by the end of the course in June. Considerable time will be devoted to the use of co-consulting groups so participants can learn through facilitated discussions with their peers.  

Download a detailed program prospectus, including program history, evaluation results, and more: 

Download Prospectus

Who Should Attend?

This program is designed for healthcare practitioners in Champlain LHIN healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system. 

To date, participants have included representatives of the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.

What You Will Learn

Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:

  • Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
  • Leadership:  Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
  • Project Management:  Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
  • Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
  • Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results

Program Takeaways

  1. A basic understanding of concepts and methods underlying quality improvement efforts
  2. A network of colleagues and peers responsible for improving quality within the health-care system
  3. Development and implementation of a quality improvement initiative

Program Facilitators

Lynn Davies

Lynn Davies


Samantha Hamilton

Samantha Hamilton


Dr. Alan Forster

Dr. Alan Forster

Medical Advisor


Registration Deadline

June 26, 2020


Module 1: September 10-11, 2020
Module 2: October 22-23, 2020
Module 3: November 19-20, 2020
Day 7: January 8, 2021
Day 8: February 19, 2021
Day 9: April 9, 2021
Poster Feedback Session: April 30, 2021
Day 10: June 4, 2021

Beginning in October, the program covers 10 days of classroom-based activity, in 6 modules approximately 6 weeks apart. In conjunction with attending class days for the program, participants are required to complete a Quality Improvement project. The program concludes on the 10th day with a final presentation day.

Project guidelines will be sent to you upon registration.
More Information



Telfer School of Management
Centre for Executive Leadership
99 Bank Street, Suite 200
Ottawa ON K1P 6B9

Tailored Programs

Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.

To discuss your needs, please contact us.

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