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About the Program

The Quality Improvement and Patient Safety Leadership Program creates and supports health-care champions in the field of Quality Improvement and Patient Safety who can help to lead and facilitate change and improvements within their practice, their department, their hospitals, and across the entire health system. The program will be offered for the tenth time starting in October 2020.

 As part of the program, participants are expected to undertake a project within their institutions to improve quality or patient safety. These projects may be existing initiatives or new initiatives that will be conducted during the program.  See a list of Quality Improvement Projects that have been completed by past program participants in an attachment to this Prospectus. To facilitate these projects, participants will be taught leadership and change management skills incorporating the TOH Innovation Framework – a unique five-step improvement method published in the International Journal for Quality in Health Care¹. They will also be educated about hospital and regional resources that will aid them to complete the project by the end of the program in June.  Some of the time will be focused on the effective use of project-based learning groups so participants can learn through facilitated discussions with their peers.  ​​

Download a detailed program prospectus, including program history, evaluation results, and more: 

Download Prospectus

¹Hamilton S, Jennings A, Forster AJ. Development and evaluation of a quality improvement framework for healthcare. Accepted International Journal for Quality in Health Care July 2020

Who Should Attend?

This program is designed for individuals in healthcare organizations who have an interest in improving quality and patient safety. It is not necessary for participants to hold (or aspire to hold) formal leadership positions within the health system. It is an ideal program for organizational dyads (i.e. physician and administrator) to participate in together.

To date, participants have included representatives from the Ottawa Hospital, CHEO, The Royal, the Champlain Regional Cancer Program, Hawkesbury & District General Hospital, Queensway Carleton Hospital, and the Peterborough Regional Health Centre, to name a few.

What You Will Learn

Through the process of developing and implementing a Patient Safety and Quality project, participants will also develop the following broad competencies and knowledge areas:

  • Healthcare: Understanding the importance of patient safety and quality projects to the Ontario health-care system
  • Leadership:  Understanding and working with different styles of leadership and using awareness of one's own style to exercise influence and decision-making
  • Project Management:  Understanding basic principles and elements of project planning, and execution in order to achieve meaningful results
  • Change: Appreciating the dynamics of change and learning how to communicate and lead change effectively, especially when working with other stakeholders in the health-care system
  • Performance Management: Learning essential tools for improving performance (business processes) and appropriate measures for results

Program Takeaways

  1. A basic understanding of concepts and methods underlying quality improvement efforts
  2. A network of colleagues and peers responsible for improving quality within the health-care system
  3. Development and implementation of a quality improvement initiative

Program Facilitators

Lynn Davies

Lynn Davies


Samantha Hamilton

Samantha Hamilton


Dr. Alan Forster

Dr. Alan Forster

Medical Advisor


Registration Deadline

Dates for the next offering in 2021 will be announced soon! If you would like to be notified when registration opens, please contact us at


This program is offered in a virtual learning format.


Module 1:
October 22-23, 2020

Module 2:
November 19-20, 2020

Module 3:
January 14-15, 2021

Day 7:
February 19, 2021

Day 8:
March 12, 2021

Day 9:
April 9, 2021

Poster Feedback Session (optional):
April 30, 2021

Day 10:
June 4, 2021

Post Program Follow-up Session:
November 26, 2021
1:00 p.m. to 4:00 p.m.

More Information



Tailored Programs

Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.

To discuss your needs, please contact us.

© 2020 Telfer School of Management, University of Ottawa
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