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About the Program

The Lean Yellow Belt program is designed to give public servants an introduction to the fundamentals of Lean process improvement, and provide the skills needed to improve a basic government process. 

Program participants will learn and practice the structured process improvement project method known as DMAIC (define, measure, analyze, improve, and control/continue to improve) for government knowledge work and service work processes.

Participants will also develop skills required to begin facilitating improvement projects to attain/sustain measurable results, with a particular emphasis on change leadership, building trust and psychological safety, and the human side of process change.

Who Should Attend?

  • Leaders and teams trying to eliminate a backlog of work;
  • Leaders and teams who want to undertake a low-risk experiment to build expertise before implementing large-scale process improvements;
  • Individuals and leaders who have recently joined an organization undergoing Lean improvement(s) who need to learn Lean processes & principles.

What You Will Learn

Program participants will learn:

  • The basics of Lean as it applies to knowledge work and service work;
  • How to identify and eliminate interruptions to flow and waste (the 8 Lean Wastes and Failure Demand);
  • The DMAIC 5-step approach to process improvement projects:
    • Define (current situation, target situation, problem statements, objectives)
    • Measure (collecting process data, value stream mapping)
    • Analyze (data analysis to find and prioritize root causes)
    • Improve (identify, prioritize, plan, test and implement solutions)
    • Control/Continue to Improve (implement controls to sustain improvements, begin continuous improvement and manage the people side of Lean implementation)
  • The human side of process change:  identifying and harnessing the power of First Followers and Natural Attractors, building trust and psychological safety, engaging senior and middle leadership, and front line teams; sustaining improvements and creating the conditions for ongoing continuous improvement.

Program Takeaways

Participants will recognize the need for Lean and gain valuable understanding on how to deal with:

  • Problems communicating between the different services,
  • Overly long response time and approval time,
  • Numerous information transfers causing delays,
  • Inefficiencies in “functional” structures,
  • Increasingly complex processes,
  • Difficulty monitoring processes due to regulatory pressures.

Program Facilitators

Craig Szelestowski

Craig Szelestowski



Registration Deadline

This program is full - registration has now been closed.  If you are looking to register for our next offering, please contact us at to be notified when registration is open.


Virtual program


February 21-23, 2024

More Information

Tailored Programs

Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.

To discuss your needs, please contact us.

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