About the Program
The Lean Yellow Belt program is designed to give public servants an introduction to the fundamentals of Lean process improvement, and provide the skills needed to improve a basic government process.
Program participants will learn and practice the structured process improvement project method known as DMAIC (define, measure, analyze, improve, and control/continue to improve) for government knowledge work and service work processes.
Participants will also develop skills required to begin facilitating improvement projects to attain/sustain measurable results, with a particular emphasis on change leadership, building trust and psychological safety, and the human side of process change.
Who Should Attend?
- Leaders and teams trying to eliminate a backlog of work;
- Leaders and teams who want to undertake a low-risk experiment to build expertise before implementing large-scale process improvements;
- Individuals and leaders who have recently joined an organization undergoing Lean improvement(s) who need to learn Lean processes & principles.
What You Will Learn
Program participants will learn:
- The basics of Lean as it applies to knowledge work and service work;
- How to identify and eliminate interruptions to flow and waste (the 8 Lean Wastes and Failure Demand);
- The DMAIC 5-step approach to process improvement projects:
- Define (current situation, target situation, problem statements, objectives)
- Measure (collecting process data, value stream mapping)
- Analyze (data analysis to find and prioritize root causes)
- Improve (identify, prioritize, plan, test and implement solutions)
- Control/Continue to Improve (implement controls to sustain improvements, begin continuous improvement and manage the people side of Lean implementation)
- The human side of process change: identifying and harnessing the power of First Followers and Natural Attractors, building trust and psychological safety, engaging senior and middle leadership, and front line teams; sustaining improvements and creating the conditions for ongoing continuous improvement.
Program Takeaways
Participants will recognize the need for Lean and gain valuable understanding on how to deal with:
- Problems communicating between the different services,
- Overly long response time and approval time,
- Numerous information transfers causing delays,
- Inefficiencies in “functional” structures,
- Increasingly complex processes,
- Difficulty monitoring processes due to regulatory pressures.
Program Facilitators
Craig Szelestowski
Facilitator
Craig Szelestowski
Facilitator
Craig Szelestowski is a Lean government and transformation specialist with close to two decades of experience implementing dramatic turnarounds in Canadian government. He started Lean Agility Inc. in 2010 to apply Lean exclusively to government organizations. With his coaching, his clients have reduced lead times by up to 80%, increased capacity by up to 200% and created outstanding levels of employee engagement.
In his public service career, as Vice President of Human Resources, Lean and Quality, he lead the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability. During his tenure, the Mint realized tens of millions of dollars of Lean improvements, dramatically reduced the time and effort to deliver its products and services, moving from a financial loss, to a profit of over $68 million. In terms of employee engagement, it improved from 100 grievances per year to 20 per year and was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” from 2007 to 2010.
Over a period of the past sixteen years, Craig has introduced and/or applied Lean in over 60 projects in more than 25 public sector organizations in Canada.
He is widely regarded as one of Canada’s foremost experts on the application of Lean to both knowledge/project based work as well as to more transactional work such as permits and applications. An excellent speaker and facilitator, Craig has been called upon to share his expertise at numerous conferences across Canada, including: the 2018 Canadian Lean Summit (Results, Not Resistance: Building Buy-in and Execution into your Lean Initiative), the 2016 Conference Board of Canada Public Sector Transformation Conference (Taking a Lean Approach to Deliverology), the 2016 Ontario Public Service Lean Community of Practice Symposium (Banish the Backlog in Non-Transactional Processes), the 2016 Canadian Government Executive Annual Conference (Deliverology: Risks and Opportunities from a Lean Perspective) and the 2015 Canadian Government Executive Annual Conference (An introduction to Lean Government).
Craig has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He is currently the co-designer and instructor of Telfer’s White and Yellow Belt Lean Service programs and teaches Lean to Telfer’s MBA students.
Craig offers his services in both of Canada’s official languages; he served as the Mint’s Official Languages Co-Champion from 2004 to 2010.
Details
- Registration Deadline
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Friday, October 13, 2023
- Format
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Virtual program
- Date
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November 14-16, 2023
- Fee
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$1,695 + HST
Cancellation & Payment Policy
- More Information
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executiveprograms@telfer.uOttawa.ca
613-562-5921
Tailored Programs
Our programs and certificates can be delivered to your employees and tailored to fit your organization’s specific requirements.
To discuss your needs, please contact us.
