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Creating Client Value

We believe that a comprehensive and intentional design process is the foundation for a successful custom program that meets the unique requirements of your organization.  A successful design is based in a clear understanding of the needs and objectives of your organization.  We take pride in our ability to listen and to understand clearly the circumstances and challenges of the organization, whether it is in the public, not-for-profit or private sectors, and to translate these insights into a high-quality learning experience for your leaders.

design process

Step #1: Assess Needs


  • Through successive meeting and discussions with you, the  client, develop a clear understanding of your needs and the objectives
  • Situate this understanding in the context of your strategic objectives, challenges and environment
  • Propose, discuss and agree on the key building blocks of the training – learning objectives, core content, timelines and duration, and outcomes expected
  • Establish the overall approach and create a block schedule and select faculty

Step #2: Design & Develop


  • Modules and sessions are created and agreed upon with you
  • Session outlines are developed and reviewed with you for approval
  • Cases studies, readings and scenarios/simulationslinked to the specific content and objectives are chosen
  • Presentations are drafted and finalized in consultation with the faculty  

Step #3: Plan & Deliver


  • Assigned Program Officer communicates with all participants regarding logistics of the Executive Program
  • Pre-course material is forwarded to participants, if required
  • Facilities are allocated and prepared for the delivery
  • Participants attend the program, completing established curriculum
  • Ongoing consultation with you, the client, to ensure expectations are fully met

Step #4: Evaluate & Revise


  • Evaluation forms are designed to review effectiveness of course materials and content, instructors, value to the participant, learning environment and applicability of the learning
  • Participants will complete evaluation forms and give feedback on their experience
  • All session, module and program evaluations are shared and discussed with you as the program is delivered
  • Mid-course refinements and adjustments can be made as required
  • Final assessment is prepared and discussed with you and, as appropriate, presentation with senior management team is made

Step #5: Re-assess


  • Implement changes discussed during final assessment
  • Update materials if necessary
  • Repeat program with a new cohort of participants

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