The research group interviewed close to 50% of all Nortel officers and Nortel Fellows from 1996 to January 2009, as identified in annual reports. They interviewed key customers, key competitors and key partners in Canada, the United States and Europe, as well as politicians, government officers and leading industry consultants. This comprehensive research study started in November 2011 strongly focused on learning from those who would have the best knowledge on factors that contributed to the downfall of a Canadian giant.
March 17 at the official release of the executive summary of the study to the media.
The study identified three broad factors as reasons for the demise of Nortel: External business environment, the black cloud, Lack of resilience.
Team Leader and Telfer Executive MBA Professor Jonathan Calof and his team provided the key lessons learned to former executives and special guests on .
Read the full Nortel Study research paper.